I PURCHASED A 5 PACK GENUINE CRYSTAL NAIL FILE PACK AND ONE OF THE FILES WAS SHATTERED UPON OPENING WITH GLASS PIECES IN THE CASE! EACH TIME 5 TIMES I LEFT A VOICE MAIL AND MESSAGED "CUSTOMER SERVICE" THE PHONES ARE NOT ANSWERED! I HAVE CALLED EASTERN, CENTRAL, MOUNTAIN, AND PACIFIC. I REACHED OUT TO THE OWNER IN CALIFORNIA, VIA EMAIL AND SHE DOES NOT RESPOND! THESE WERE GIFTS! AFTER SPENDING $75 YOU WOULD THINK SOMEONE WOULD REACH OUT! I WONDER HOW MANY OTHER CUSTOMERS HAVE BEEN IGNORED! I WILL NOT BE PURCHASING FROM THIS COMPANY ANH LONGER. I DO NOT AGREE TO JUDGE.ME TERMS OR CONDITIONS!
Hi Lisa,
We are very sorry to hear about your experience with our customer service. We have responded to your initial emails regarding the broken file that came in the set & have offered to replace it. Please respond to our email replies on this situation so that we can make this right for you!
Thank you ♡
I accidentally put the wrong address when I initially ordered it and emailed the Bona Fide team who quickly got back to me and corrected the mistake. I love not going through Amazon and being able to order directly from supplier.
This was a gift for Mother's Day so I got her the combo packs. She loves it, saying it is "the best nail filer ever!"
Thank you so much, Yuliya! We're so happy to hear that your mother loved the gift you chose for her. We really appreciate the love and support you have for us as a small business. It really does matter ♡
I was so pleased with the price, fast delivery, excellent packaging and quality of these that I'm going to order more to give as gifts!
Thank you so much, Cynthia! We really appreciate your love and support for our products and we can't wait to hear how your friends love them as well. 😊
These are the best glass nail files. The shipping was fairly quick and secure because not a single one was broken. Surprised bc it was sent USPS. Great for gifts or just to have better nails. I tend to hoard my favorite nail file brand 💖 I also received a free gift with this purchase which was the cuticle pusher and I cannot wait to try that!
Thank you so much, Ginger! We're thrilled to hear how much you love our glass nail files & are happy to hear they made it to you safely. Also, we hope the cuticle pusher adds that extra sparkle to your nails ♡
I have used some like these and I loved how they did my nails the only bad fall they brack so easy that it not funny for the price you have to pay for them is the only down fall is besides that I love them.
Thank you for the feedback, Angel ♡ We're very glad to know that our glass nail tools have been able to help you get the nails that you want and we totally hear your concern about them breaking easily due to its material. We definitely try to ensure that our protective cases are well equipped to handle accidental drops and we are currently working on developing better cases for them. So stay tuned! 😊
Customers praised these Czech glass nail files as "the best" for their effectiveness and beautiful design. They work quickly with no snags. Shoppers appreciated the secure packaging and found them perfect for gifts. However, some noted durability concerns as they can break easily, and one customer reported poor customer service response.
- 5 stars: 5 (83%)
- 4 stars: 0 (0%)
- 3 stars: 0 (0%)
- 2 stars: 0 (0%)
- 1 star: 1 (17%)
These are the best glass nail files. The shipping was fairly quick and secure because not a single one was broken. Surprised bc it was sent USPS. Great for gifts or just to have better nails. I tend to hoard my favorite nail file brand 💖 I also received a free gift with this purchase which was the cuticle pusher and I cannot wait to try that!
Thank you so much, Ginger! We're thrilled to hear how much you love our glass nail files & are happy to hear they made it to you safely. Also, we hope the cuticle pusher adds that extra sparkle to your nails ♡
I accidentally put the wrong address when I initially ordered it and emailed the Bona Fide team who quickly got back to me and corrected the mistake. I love not going through Amazon and being able to order directly from supplier.
This was a gift for Mother's Day so I got her the combo packs. She loves it, saying it is "the best nail filer ever!"
Thank you so much, Yuliya! We're so happy to hear that your mother loved the gift you chose for her. We really appreciate the love and support you have for us as a small business. It really does matter ♡
I was so pleased with the price, fast delivery, excellent packaging and quality of these that I'm going to order more to give as gifts!
Thank you so much, Cynthia! We really appreciate your love and support for our products and we can't wait to hear how your friends love them as well. 😊
I PURCHASED A 5 PACK GENUINE CRYSTAL NAIL FILE PACK AND ONE OF THE FILES WAS SHATTERED UPON OPENING WITH GLASS PIECES IN THE CASE! EACH TIME 5 TIMES I LEFT A VOICE MAIL AND MESSAGED "CUSTOMER SERVICE" THE PHONES ARE NOT ANSWERED! I HAVE CALLED EASTERN, CENTRAL, MOUNTAIN, AND PACIFIC. I REACHED OUT TO THE OWNER IN CALIFORNIA, VIA EMAIL AND SHE DOES NOT RESPOND! THESE WERE GIFTS! AFTER SPENDING $75 YOU WOULD THINK SOMEONE WOULD REACH OUT! I WONDER HOW MANY OTHER CUSTOMERS HAVE BEEN IGNORED! I WILL NOT BE PURCHASING FROM THIS COMPANY ANH LONGER. I DO NOT AGREE TO JUDGE.ME TERMS OR CONDITIONS!
Hi Lisa,
We are very sorry to hear about your experience with our customer service. We have responded to your initial emails regarding the broken file that came in the set & have offered to replace it. Please respond to our email replies on this situation so that we can make this right for you!
Thank you ♡
I love Bona Fide's glass files. They work very well, quickly, with no snags, plus they are beautiful.
Ahh again, thank you so much for the reviews, June! We appreciate your love & support by letting us know how well our glass nail files are working for you. ♡
I have used some like these and I loved how they did my nails the only bad fall they brack so easy that it not funny for the price you have to pay for them is the only down fall is besides that I love them.
Thank you for the feedback, Angel ♡ We're very glad to know that our glass nail tools have been able to help you get the nails that you want and we totally hear your concern about them breaking easily due to its material. We definitely try to ensure that our protective cases are well equipped to handle accidental drops and we are currently working on developing better cases for them. So stay tuned! 😊
